Terms and conditions

Lot & Lane Property Services · trading as Lot & Lane · ABN 69 624 708 158 coordinates property services in Melbourne, Victoria.

Contact us at services@lotandlane.com.au.

Your written quote identifies the contracting business and the agreed scope of work.

Lot & Lane coordinates House cleaning, end-of-lease cleaning, gardening, rubbish removal, pressure washing, property maintenance and Rental Ready preparation through independent service providers. Your written quote defines the specific service, inclusions, exclusions, property size and assumptions.

Published launch prices are indicative amounts in AUD including GST, not a guaranteed price for every property. Photos or an onsite assessment may be required. No bond-return guarantee, accreditation, insurance or police-check claim is implied.

Quotations are provided at no cost and are valid for seven days from issue.

An enquiry submission records your request only. Preferred dates are not reserved slots. Your written quote states the scope, full GST-inclusive total, mandatory fees, agreed additional charges, expiry and applicable policies before you accept.

Quote acceptance and scheduling are separate steps. A booking is confirmed only when Lot & Lane confirms the agreed work and scheduling in writing. Availability depends on confirmed service coverage and an available independent service provider.

Work is performed by independent service providers, not represented as Lot & Lane employees. Lot & Lane remains your point of contact for the coordinated service. Your written quote identifies the contracting business and responsibilities; engaging a provider does not remove applicable statutory rights.

Provide accurate scope, property and access information, authority to arrange the work and agreed safe access. Tell us about pets, hazards, stairs, parking restrictions, waste types, surfaces and any special requirements. Water and power requirements are identified for the relevant service.

If access or conditions differ, we will discuss safe next steps and any proposed variation before extra work proceeds. No unapproved call-out or access fee is created by these draft terms.

Payment is via Stripe.

Payment is required in full before commencement of work.

For your security, never send card or bank details through our enquiry form or by email.

Variations to quoted work incur additional fees only with your agreement. Payment for the agreed variation is required before the varied work commences.

Disposal: Additional waste disposal fees apply only with your agreement. The amount is disclosed and agreed before the extra disposal work proceeds.

Your accepted total includes all mandatory fees and GST.

Contact us with your reference if you need to change or cancel a request or booking. See our cancellation policy for the notice and refund rules.

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Consumer guarantees and applicable refund, repeat-service, compensation and other remedies remain available.

Services must be delivered with due care and skill and meet applicable consumer guarantees, including fitness for an agreed purpose and delivery within a reasonable time where applicable. Tell us promptly about a concern, with the reference and relevant details or photographs so we can investigate.

We will discuss appropriate lawful remedies. A customer is not required to accept a remedy that removes statutory rights, and an end-of-lease service is not a guarantee of a landlord's assessment or return of a bond.

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Consumer guarantees and applicable refund, repeat-service, compensation and other remedies remain available.

These terms do not provide a blanket exclusion of liability, a no-refund policy or a waiver for independent-provider work. Any liability provision must be lawful, fair and subject to rights that cannot be excluded. No insurance coverage or limit is asserted without verified approved information.

Contact Lot & Lane first so the concern can be investigated. Unresolved disputes may be referred to Consumer Affairs Victoria or appropriate dispute-resolution or court processes. Nothing prevents exercising statutory remedies.

These terms are governed by applicable Australian law and Victorian law, subject to mandatory protections and any jurisdiction available under law.