Privacy policy

Lot & Lane Property Services · trading as Lot & Lane · ABN 69 624 708 158 coordinates property services in Melbourne, Victoria.

Contact us at services@lotandlane.com.au.

This policy explains how we collect, use and protect your personal information.

We collect information you provide through enquiries, quote requests, accounts and service communications: name, email, mobile number, service choices, enquiry and booking references, job descriptions, quote responses and preferred dates.

Property information may include addresses, property type, access instructions, key-collection arrangements, notes and uploaded photographs. Only include information relevant to the work. Avoid unnecessary photos of people, identity documents, valuables or sensitive personal information.

Account information includes sign-in details, saved properties, support messages and customer-visible documents. Sign-in providers may supply account information when you choose them. We generate a hashed network/device fingerprint from request metadata to limit abuse; we do not need your consent to optional marketing to respond to a request.

We use relevant information to respond to enquiries, assess scope and coverage, prepare quotes, coordinate independent service providers, arrange access, track service requests, provide updates, handle complaints and maintain necessary business records.

We also use information to operate accounts, secure the website, prevent spam and diagnose delivery failures. Optional offers and seasonal reminders require a separate marketing opt-in; you can withdraw it by contacting us. Required service communications are separate from marketing.

Independent service providers receive only the job and access information necessary for authorised assignments. They are independent businesses, not Lot & Lane employees. Their access is limited to assigned work.

We use Lovable-hosted services and Lovable Cloud for website hosting, authentication, database and private file storage. ServiceM8 manages customer and operational job records. Relevant contact details, property addresses and job descriptions are shared with ServiceM8 to coordinate your service; integration records record delivery outcomes.

We use website analytics, including Google Analytics (loaded through Google Tag Manager), Microsoft Clarity and hosting-platform analytics, to understand how the site is used. These tools may use cookies to collect page-view, click, scrolling and browser or device information. Sign-in and security features also use essential browser storage. You can manage or block cookies in your browser settings.

Our technology providers may store or access information outside Australia. Contact us for information about the handling of your personal information.

We retain personal information for legitimate service, legal, accounting and security needs. Contact us to discuss retention or request deletion of your information.

Uploaded photos and documents are private and shared through secure, time-limited links. Some records, including accounting records and copies in ServiceM8 or backups, may need to be retained for legal reasons. Deleting a website record does not automatically delete copies held in connected systems.

Contact us to request access to, correction of or deletion of your information, or to withdraw optional marketing consent. We may need to verify identity before disclosing or changing records. We will explain any lawful reason a request cannot be fully met and any information that must be retained.

Contact us at services@lotandlane.com.au.

Describe your concern and the relevant enquiry reference using our contact form or published email. We will review the issue and explain the outcome without promising an unapproved response deadline. If unresolved, you can seek advice from the Office of the Australian Information Commissioner about available avenues, where applicable.

Contact us at services@lotandlane.com.au.