Cancellation policy

Contact Lot & Lane with your reference and the change you need. A quote enquiry is not a confirmed booking. We will confirm any agreed scheduling change in writing.

Contact us at services@lotandlane.com.au.

Cancel at least 24 hours before the agreed commencement of work to receive a full refund. Exactly 24 hours qualifies for a full refund.

Cancellation less than 24 hours before the agreed commencement of work incurs a fee of 50% of the agreed GST-inclusive total; the remaining 50% is refunded if paid in full. Cancellation at least 24 hours before work receives a full refund. Your statutory consumer rights remain unaffected.

Payment is required in full before commencement of work.

Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law or other applicable law. Consumer guarantees and applicable refund, repeat-service, compensation and other remedies remain available.

A cancellation rule must not prevent a lawful remedy for a service failure or require payment of an unlawful or unfair fee.